Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your use of the website located at https://www.gyanastratechnologies.com and any professional software engineering, architectural advisory, or maintenance services provided by GyanAstra Technologies (“Company,” “we,” “us,” or “our”), registered and operating in Lucknow, Uttar Pradesh, India.

By accessing our website or engaging us through a formal Statement of Work (SOW) or service agreement, you agree to be bound by these Terms.

2. Scope of Services & Statements of Work

All custom software engineering, cloud architecture, system integration, and AI advisory services are executed under a project-specific Statement of Work (SOW) or service agreement. Each SOW defines:

• Specific architectural deliverables and technical specifications.
• Milestone schedules and acceptance criteria.
• Payment schedules linked to completed and approved milestones.
• Deployment parameters and post-launch warranty windows.

3. Intellectual Property & Code Ownership

We believe in zero vendor lock-in.

• Client Ownership: Upon receipt of final payment for a milestone or project, all bespoke source code, database migrations, configuration files, and documentation created specifically for the client become 100% the property of the client.
• Pre-Existing Frameworks: Standard open-source libraries (e.g., React, Next.js, Node.js, PostgreSQL) remain subject to their respective open-source licenses (such as MIT or Apache 2.0).
• Company Background Assets: Any generic developer utilities, boilerplates, or scripts developed by the Company prior to the engagement remain Company property, but are granted to the client under an irrevocable, royalty-free, perpetual license for the client's internal use.

4. Payments, Invoicing & Milestones

• Milestone-Based Billing: Software development projects are typically billed in stages tied to tangible functional demos deployed to isolated staging environments.
• Payment Due Dates: Invoices are payable within fourteen (14) days of issuance unless otherwise agreed in the SOW.
• Retainer Services: Ongoing infrastructure and SLA retainers are billed on a recurring monthly cycle and are cancelable with 30 days written notice.

5. Client Responsibilities

To ensure project success and timely milestone delivery, the client agrees to:

• Provide timely feedback, approvals, and domain guidance during scheduled milestone reviews.
• Supply necessary API credentials, server access, and test datasets in a secure manner.
• Designate a primary technical or operational decision-maker with authority to approve scope sign-offs.

6. Quality Assurance & Bug Fix Warranty

Unless stated otherwise in an SOW, custom software delivered by GyanAstra Technologies includes a thirty (30) day post-launch warranty period during which any reproducible bugs or discrepancies against agreed specifications are investigated and resolved at zero additional charge.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall GyanAstra Technologies be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of or in connection with software services. Our total liability under any engagement shall be limited to the total fees paid by the client under the specific Statement of Work giving rise to the claim.

8. Governing Law & Dispute Resolution

These Terms and any contractual agreements between the parties shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the competent courts located in Lucknow, Uttar Pradesh, India.